For quick reference: Here you’ll find all the key information about your stay with us – organised alphabetically to help you find your way around.
A | |
| Departure | On the day of departure, your room is available until 11.00. If you wish to check out later, please contact our reception. |
| Pharmacy | We’ll be happy to provide information at reception about which pharmacy is on emergency duty. |
| Doctor | If you require medical assistance, reception can contact the relevant on-call doctor or emergency doctor. |
| Postcards | You can buy postcards and matching stamps at reception. |
B | |
| Cot | We can provide a cot for €15.00 per stay. |
| Flowers | Bouquets of flowers can be arranged for you via reception. |
| Bathrobe | Available from reception for €3.00 per bathrobe per stay, plus a €30.00 deposit. |
C | |
| Check-in/Check-out | Your room will be available from 3.00 pm on the day of arrival. On the day of departure, please check out of your room by 11.00. Late check-out is possible subject to arrangement with reception and availability. |
E | |
| Extras | Our housekeeper will be happy to fulfil any additional requests (e.g. pillows, wedge pillows, towels and flower vases). Please let reception know what you require. |
| Electric car charging point | There are two charging points for electric cars at the rear of the Parkchalet. 11 kW is available. The cost is €0.79 per kW. Please contact reception to use the charging points. |
| Electricity | 220V/50Hz alternating current |
F | |
| Bicycle garage | You can lock your bikes away free of charge in our garage in the car park (subject to availability). The hotel accepts no liability for the bikes. Charging facilities for e-bikes are also available. Charging costs €1.00 per bike. |
| Cycle maps | A selection of different cycle maps is available at reception. |
| Bicycle hire | You can hire bikes from reception for a fee of €15.00 per day per bike. |
| Bicycle repair shop | If you need accessories for your bike or help with a repair, please contact our trusted bike shop: Fahrrad Luchs | Steinstraße 38 | 19395 Plau am See | Tel.: 038735/999969 |
| Fire | From every floor, you can reach the outside via the fire escape staircase. Under no circumstances should you use the lift in the event of a fire. Please also note the escape route sign on the door of your room. Please ensure you notify reception immediately if you notice a fire. |
| Fire extinguishers | There is a fire extinguisher at the end of every hotel corridor. |
| Fitness | Our fitness room is located on the upper floor of our wellness area. You can collect the key from reception. Opening hours: 7.00 am – 9.00 pm |
| Photocopies | You can have photocopies made at reception. Price: €0.25 per copy |
| Leisure activities | Please feel free to browse the brochures on display in the hotel lobby or check the information board in the stairwell on the ground floor. Or simply click here. |
| Breakfast | Every day from 7.00 am to 10.30 am, you can enjoy our breakfast buffet in the restaurant/function room. For further information, click here. |
| Lost and Found | Please report any lost or found items to reception. |
G | |
| Church services | Please enquire at reception about times and venues. |
| Gifts | These can be purchased at reception. |
H | |
| Household Services | Is something faulty in your room? Please notify reception. |
| Hotel entrance door | The door is locked at night from approximately 10.00 pm to 6.00 am. Please use your room key to open it. To the right of the door is a small black box. Simply hold your keycard against it to open the door. |
| Dogs | Please ensure your dog is kept in accordance with safety requirements. The owner is liable for any damage caused. Out of consideration for our other guests, dogs are not permitted in our dining areas. Surcharge: €10.00 per night per dog |
I | |
| Internet | To connect to the internet via Wi-Fi, please connect to the following network free of charge in the main building and the Parkchalet: Network: Parkhotel Password: Parkhotel1234 |
K | |
| Klüschenberg | Klüschenberg is the highest point in Plau am See, at 91 metres above sea level. For more information, click here. |
| Conference rooms | We’d be happy to show you our 5 conference rooms. Please make an appointment at reception. You can get a first impression here. |
| Credit cards | We accept the following credit cards: Visa, Mastercard. However, we prefer payment by debit card. |
| Beauty | Our Beauty Lounge is open for you. As we work with freelance colleagues, it is essential that you book an appointment in good time at reception. You can find an overview of our services here. |
M | |
| Minibar | There is a minibar in every room, which is restocked as part of the room cleaning service. Please refer to the minibar list provided for prices. We ask that you note down your consumption on this list and present it at reception for payment upon departure. |
| Massages | Our Beauty Lounge is open for you. As we work with freelance practitioners, it is essential that you book your appointment in good time at reception. You can find an overview of our services here. |
N | |
| We will keep any messages, faxes and any post for you in your room locker at reception. | |
| Emergencies | In the event of an emergency, please call reception (direct dial from your room telephone: 99). |
P | |
| Parking | You may use our car park behind the hotel free of charge, subject to availability. There are also two charging points for electric cars at the rear of the parking chalet. These charge at 11 kW. The cost is €0.79 per kW. Please contact reception to use the charging points. |
| Post | You can hand in your letters and postcards at reception for posting. We will keep any post addressed to you in your room locker at reception. |
| Pool | Here you’ll find all further information about our wellness area with pool and sauna. |
R | |
| Cycling maps | A selection of different maps is available at reception. |
| Umbrellas | You can borrow umbrellas free of charge from reception. |
| Relaxation Room | The relaxation area is located on the upper floor of our wellness area. You can find further information here. |
| Reception | Our reception is available round the clock on extension 99. Our staff will be happy to help you with any questions, requests or problems. |
S | |
| Safe | You can store your valuables in the safe at reception. Please note that cash and valuables kept in your room are not insured, and that the hotel cannot be held liable for any loss. |
| Sauna | You can find all the information about our sauna area here. |
| Boat trips | The boat landing stages are just a 5-minute walk from the hotel. You can find information on this and other leisure activities here. |
| Shoe care | A shoe-polishing machine is located directly beneath the information board in the stairwell of the hotel lobby and in the entrance area of the Parkchalet. |
| Souvenirs | Souvenirs from Plau am See are available for purchase at reception. |
| Town maps | You can obtain a free map of Plau am See from reception. |
T | |
| Tobacco products | There is a cigarette vending machine in the stairwell area on the ground floor. |
| Taxi | Reception will be happy to call a taxi for you. Please do let us know in good time, however. It is often difficult to find a free taxi at short notice. |
| Fax | We can fax your documents for €0.30 per page. Our fax number is: +49 (0)38735 49212190. |
| Telephone | Please dial ‘0’ first to get an outside line. You can then simply dial the number you wish to call. The charge is €0.30 per unit. You can also have calls put through directly to your room on the following number: +49 (0)38735 49212 + your room number. To make a call from room to room, simply dial the desired room number. |
U | |
| Environmental Protection | As you have no doubt already noticed, environmental protection is a top priority for us: refillable soap dispensers, flexible towel replacement, thermostats on the radiators, waste separation and much more. All of this has become second nature to us. We’d be delighted if you could do your bit too: Switch off the lights and TV when you leave the room. Turn the taps off properly. Take part in our flexible towel replacement scheme. Please use the bin in your room for paper waste, and the bin in the bathroom for everything else. Place empty bottles next to the bin. |
W | |
| Wake-up service | If you would like to be woken up, please let reception know your preferred time the evening before. |
| Wi-Fi | For a Wi-Fi connection, connect free of charge to the following network in the main building and the Parkchalet: Network: Parkhotel Password: Parkhotel1234 |
Z | |
| Newspapers | Daily newspapers and magazines are available at reception. |
| Room cleaning | For our mutual protection, we are trying to keep contact to a minimum. We are therefore currently not providing automatic daily room cleaning. If you would like your room cleaned, your towels changed or the minibar restocked, please let reception know on the day of your arrival. |
| Room keys | You are welcome to hand in your room key at reception during the day when you leave your room. However, if you do not return to the hotel until after 10.00 pm, please always take your key with you. This is because the hotel entrance door will be locked at that time. You can open it using your key by holding the chip on the right-hand side of the door against the small black box. |