1. General: These general terms and conditions apply to the hire of conference, banquet and exhibition rooms, as well as to room bookings and all related catering services. The contract is based on the services set out in the agreement and agreed between the hotel and the organiser.
2. If the recipient of the services (hotel guest) is not also the person making the booking or the organiser, the contracting party shall be the person who confirms the booking, the services set out in the agreement and any other related arrangements (the booker).
3. Cancellation terms
3.1. For groups and events
The conclusion of this contract obliges the contracting parties to fulfil its terms, regardless of the duration of the booking. The contract may only be terminated by either party under the following conditions:
| 1 room/person | 2–5 rooms per person | 1/3 of the allocation | Full allocation | |
| up to 45 calendar days | we will, as a gesture of goodwill, waive liability | free of charge | free of charge | free of charge |
| 44–29 calendar days | free of charge | free of charge | 60%* | |
| 28–14 calendar days | free of charge | 60%* | 70%* | |
| 13–8 calendar days | 70% | 70%* | 70%* | 90%* |
| 7 – 0 calendar days | 90% | 90%* | 90%* | 100%* |
* of the agreed service
Cancellation periods for public holidays are negotiated separately, but shall not be less than 5 months.
3.2. For individual travellers
Cancellations made up to 11 days before arrival are free of charge.
For cancellations made 10 days or less before arrival, we charge a cancellation fee of 50 per cent of the total cost.
From 1 day before arrival or in the event of a no-show, 80 per cent of the total amount will be charged.
4. Packaged tours or catalogue holidays involve a high risk for the hotel of the tour operator cancelling at short notice due to insufficient sales of the allocated quota. The hotel therefore reserves the right to resell such bookings up to the agreed cancellation deadline.
5. The hotel shall endeavour to let any unoccupied accommodation to other parties in order to avoid losses. If such alternative letting is successful, the obligation to pay shall lapse. Until the contractually agreed rooms have been let to another party, the service recipient must pay the amount calculated in accordance with the aforementioned cost provisions for the duration of the contract. The service recipient or the organiser reserves the right to prove that the hotel has suffered less loss.
6. The booking details are binding on both contracting parties. The hotel reserves the right to let the reserved rooms to other guests, where agreed on the reverse, if the service recipient does not arrive by 6.00 pm at the latest on the first day of the booking period.
7. Reserved premises shall be made available to the customer only for the agreed period. Any use of the reserved premises beyond the agreed period requires the hotel’s prior consent. No later than …………. the agreement, taking into account clause 1, must be returned to the hotel, signed and bearing the company stamp. In the event that written confirmation is not provided, the hotel reserves the right to reduce the size of the premises allocated at the time of booking or to let them to another party.
8. If, by the expiry of an option granted to the service recipient to hire premises, a contract in accordance with clause 1 has not been concluded, the hotel is entitled to dispose of the premises reserved up to that point as it sees fit.
9. If the client uses the hired premises for exhibitions, trade fairs or product presentations, the hotel shall charge a fixed room hire fee, at the rate specified in the contract, in addition to the services received in this connection and the resulting catering costs.
10. The basis for calculating the services listed on the reverse page is the guaranteed number of guests agreed between the organiser and the hotel. This is generally 10 per cent below the actual agreed number. Otherwise, the actual number of persons shall serve as the basis for calculation, taking into account the cancellation periods.
11. Should the service recipient, in the period between the conclusion of the contract and the commencement of the services, alter substantial parts of the contract in such a way that the commercial letting of the premises made available to them is no longer justifiable from a commercial point of view, the hotel reserves the right to terminate the contract without notice.
12. For conferences/events, the hotel shall receive a deposit of 70 per cent of the fixed agreed services 10 days prior to arrival. The balance for the services provided shall be settled by means of an invoice, which you must pay to us within 10 days of the invoice date, without deduction and in the currency stated on the invoice. In the event of payment after the invoice date, the hotel may charge interest on arrears at the local current account interest rate. We cannot accept credit cards due to the discount applied, which adversely affects our profit margin. For tour operators, the additional payment terms set out in our group brochure apply.
13. Unless otherwise agreed in writing, prices are quoted per person, inclusive of statutory VAT. Any increase in VAT following the conclusion of the contract shall be borne by the customer. If the period between the conclusion of the contract and the provision of services exceeds 6 months, the hotel reserves the right to make price changes without prior notice.
14. The hotel shall be liable for the loss of or damage to items brought by guests only in the event of gross negligence or wilful misconduct on the part of its staff. Insofar as the hotel is responsible for other third parties, it shall likewise be liable only in the event of gross negligence. The hotel shall only accept liability for valuables if they are stored in the hotel safe or handed in at reception. The hotel shall not be liable for damage caused by disruption or interruption to its operations resulting from force majeure (riots, war, fire, strikes, etc.).
15. Should one or more provisions of these general terms and conditions be or become invalid, this shall not affect the validity of the contract or the remaining provisions. In the event of the invalidity of individual provisions, the provision that most closely approximates the economic intent of the original provision and is legally permissible shall apply.
16. Additions, amendments and ancillary agreements of any kind require the written confirmation of both contracting parties to be legally valid. This also applies to any waiver of the requirement for the written form.
17. The law of the Federal Republic of Germany shall apply. The place of performance and the place of jurisdiction shall be the Local Court of Plau am See.